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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q79-Q84):

NEW QUESTION # 79
You have resolved a recurring software crash issue by updating specific drivers and altering system configurations.
What is the most effective way to document this resolution for use in future support scenarios?

A. Limit the documentation to the updated driver names and ignore the diagnostic tests and configuration changes
B. Write a quick summary that states the issue was resolved by updating drivers, without detailing which drivers or configurations were changed
C. Document each step in the process with technical jargon and complex descriptions to ensure precision
D. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action

Answer: D

Explanation:
Correct Answer. A. Note down the symptoms, the diagnostic tests performed, the drivers updated, and the configuration changes made, along with the reasoning for each action This comprehensive approach ensures that future technicians can understand not only what was done to solve the problem but also why these particular actions were effective, helping them apply similar logic to related issues.
Option B is incorrect. This fails to provide enough detail to replicate the fix or understand its applicability to similar problems fully.
Option C is incorrect. Using overly technical language can make the document inaccessible to technicians who may not be familiar with the specific jargon.
Option D is incorrect. Excluding the diagnostic and configuration details reduces the utility of the documentation for diagnosing and resolving similar issues in the future.

NEW QUESTION # 80
A technician troubleshooting a fax machine finds that it can send faxes but cannot receive them.
What should be checked to resolve this issue?

A. The paper supply in the fax machine
B. The fax machine's receiving settings
C. The toner levels in the fax machine
D. The fax machine's sending unit

Answer: B

Explanation:
Correct Answer. C. The fax machine's receiving settings If a fax machine can send but not receive faxes, it suggests that the issue may lie with settings specific to receiving faxes, such as incorrect mode or reception settings.
Option A is incorrect. The sending unit functioning correctly does not impact receiving capabilities.
Option B is incorrect. A lack of paper would prevent printing but not the machine's ability to receive faxes into memory.
Option D is incorrect. Toner levels would affect the printout quality and output but not the reception of incoming faxes.

NEW QUESTION # 81
When a user complains about flickering issues while using a DisplayPort connection at a high resolution, what could be a potential cause that the IT support technician should consider first?

A. The DisplayPort cable is too long
B. The graphics card does not support DisplayPort
C. The DisplayPort cable is not certified for the required bandwidth
D. The monitor does not support the resolution being used

Answer: C

Explanation:
Correct Answer. A. The DisplayPort cable is not certified for the required bandwidth DisplayPort cables that are not certified for the required bandwidth may cause flickering issues, especially at higher resolutions. Ensuring that the cable is DisplayPort certified to handle the specific resolution and refresh rate is crucial for maintaining image stability and quality.
Option B is incorrect because while cable length can impact signal quality, certification for bandwidth is more critical for resolving flickering related to high data transfer rates.
Option C is incorrect because the scenario implies the monitor supports the resolution since the issue is flickering, not an inability to display the resolution.
Option D is incorrect because it's assumed that the graphics card supports DisplayPort as the connection is already in use.

NEW QUESTION # 82
What protocol should a technician follow after completing a troubleshooting session using remote management software?

A. Verify with the user that the issue has been resolved and then properly disconnect the session
B. Advise the user to reboot the device multiple times to ensure stability
C. Leave the remote management tools installed for future use without user consent
D. Keep the session active and monitor the user's activity to ensure the fix was successful

Answer: A

Explanation:
Correct Answer. B. Verify with the user that the issue has been resolved and then properly disconnect the session Verifying the resolution with the user and then properly ending the session ensures that the support is completed satisfactorily and that the user's system is secured.
Option A is incorrect as leaving tools installed without consent can be a security risk and privacy concern.
Option C is incorrect because
continuously monitoring the user's activity without consent is invasive and unethical.
Option D is incorrect as multiple reboots are generally unnecessary and may cause inconvenience or concern to the user.

NEW QUESTION # 83
A user reports that their MacBook Pro's Wi-Fi speed seems slower than usual. To assist in diagnosing potential issues, which command should the IT support technician instruct the user to run in the Terminal to check the MTU (Maximum Transmission Unit) size of their Wi-Fi interface?

A. ifconfig en1
B. ifconfig en1 mtu
C. ifconfig en0 mtu
D. ifconfig | grep mtu

Answer: A

Explanation:
Correct Answer. B. ifconfig en1 ifconfig en1 (assuming en1 is the Wi-Fi interface, which is commonly the case on many Macs) displays detailed configuration data for the Wi-Fi interface, including the MTU size. Knowing the MTU size can help diagnose issues with packet transmission which might affect internet speed.
Option A is incorrect because ifconfig en0 mtu would incorrectly assume en0 (typically Ethernet) is the Wi-Fi interface and does not specifically list the MTU.
Option C is incorrect because while it attempts to display the MTU for en1, ifconfig en1 mtu is not the correct syntax to show only the MTU setting.
Option D is incorrect because ifconfig | grep mtu would list MTU sizes for all interfaces, which might confuse the user without specifying which is for Wi-Fi.

NEW QUESTION # 84
......

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